‘With Love’ from Tom Kerridge Dining at Home box FAQs
Do I have to order online?
Yes, orders need to be placed online
How much cooking am I going to be required to do?
My team of chefs have prepared everything for you before it arrives, all you have to do is lay the table and finish off the dishes but don’t worry you will get detailed information of how to do this. You'll need around 50 minutes to finish off the dishes on the day.
Do I need any special equipment to make this?
Not at all, we've done all the hard work for you. All you need is a baking tray and a few pots and pans so you can finish off and re-heat the dishes on the day.
How many does it serve?
The box serves 2 people
Is there a gluten free option?
I'm afraid we can't cater to specific dietary requirements. We'll definitely keep it in mind for future menus.
Can I add extra of anything?
I'm afraid not, we're unable to add extras or make changes to our menus
Is delivery included?
The box costs £185 including delivery to UK mainland postcodes (exclusions apply – see T&Cs)
I would like to send a box as a gift to a friend. How do I do this?
When you order you can enter different delivery details from the payment details. Simply fill in your friend’s address in the delivery details.
How long can the food be kept for?
Everything in your box is fresh so it will need to be consumed by 14th February . Make sure when you receive your box the items are stored in the fridge until you're ready to start preparing your meal.
Where do I store the food when I receive it?
Once you get your box, the contents must be stored in the fridge until cooking.
Do I need to take the food out of the box it was delivered in?
The internal boxes that holds the ingredients need to be stored in the fridge until you're ready to start prepping.
What is the best before date?
Everything in your box is fresh so it will need to be consumed by 14th February. Make sure when you receive your box the items are stored in the fridge until you're ready to start preparing your meal.
Can I change my delivery address?
We will work with you to change your delivery address if possible, but this would need to be completed before the Tuesday 8th February 2022. Please email us at firstname.lastname@example.org
Can I specify a day for delivery?
No, there are no other delivery dates available. Your box will be delivered to you on the Friday 11th February 2022
Do you offer collection of the boxes?
No, we are only able to offer a delivery service
Do I need to sign for my delivery?
Please make sure you're at home when the delivery is made.
What if I'm not in when my box is delivered?
If no one is at home to take delivery of the order, the delivery provider may follow the instructions you have given of where to leave the order. If the order needs to be redelivered, I'm afraid there will be an additional delivery charge of £45.
How can I contact you?
You can contact a member of the team by emailing us at email@example.com
When will my food box be delivered?
Your box will be delivered on Friday 11th February 2022
Can I cancel my order?
If you want to cancel your order you've gotta do this by 4th February at the latest. Please just email us on firstname.lastname@example.org. We will not be able to offer refunds to cancellations after this date.
My parcel contains an incorrect item or is missing an item, what do I do?
Please contact us on email@example.com so that we can arrange for the correct item to be sent out to you as soon as possible.
My delivery is damaged what should I do?
Please contact us on firstname.lastname@example.org so that we can arrange a replacement or refund.
How do I find the allergen information?
The allergen information can be found on my website
Do I need to put an egg wash glaze on the beef wellington before putting in the oven?
No, it is already glazed
Does anything need seasoning or is it already seasoned?
All you need to do is add a little bit of salt depending on your own personal taste
Is the packaging recyclable?
The box it all comes in is made from polystyrene to keep the produce fresh and dry whilst it's being transported and so cannot be recycled. But all the packaging within the box is all recyclable.